Product returns will be accepted according to current legislation as regulated by electronic commerce and remote purchasing.

The consumer has the right to withdraw within 14 calendar days without providing a justification, returning the product in the original condition, meaning that the product must not have been opened or used and must be sealed as delivered and will not be charged fees other than the return postage. The amount of the dispatch postage is exempt from refund and the customer is responsible for the cost of return postage.

Returns will be accepted only if the products are in the same condition as delivered, meaning they have not been opened, used or had the packaging opened. Returns are made to the company base and the products must have the sales receipt or invoice attached. Refunds will be processed after receipt of the return and check of the goods.

It is best to first contact the company via email at info@sirraorganics.com or +302321055804 to make arrangements and receive appropriate instructions.

If products are faulty or damaged, the customer has the right to withdraw and receive a refund or replacement of the same goods or their selected items of the same value as the original purchase, within 10 days from receiving the items. In this case, postage costs for returns and the possible new dispatch are payable by the company and the deliveries are arranged with Sirra Organics’ selected courier.