1. General

Please read the Terms of use carefully. Please check that you agree to the below terms and conditions because using our service and the website www.sirraorganics.com means that you agree and accept these terms and conditions. If you do not accept the terms and conditions you will not be able to place orders via our website.

The website belongs to «Sirra Organics P.C.», based in Eptamiloi, Serres, postcode 62500, Serres, VAT No 801297097 with Serres tax service and General Commerce Registry Number 153793452000.

2. Copyright – Trademarks

The entire content of the website, including text, graphics, logos, images, digital, visual and audio files, software etc, is exclusive property of Sirra Organics and copyright protected under the Greek and international copyright and data protection laws.

Sirra Organics’ Trademark and all other logos found on the website belong to Sirra Organics and their use for any purpose which may confuse our customers or promote a negative image for our compnany is prohibited.

3. Customer account

Creating a customer account for the use of part of the website services requires that you are responsible for the account security (username and password) and that you accept liability for all activities carried out through your account.

We retain the right to delete or amend any account, at any time and we can deny our website services for any cause, especially on instances when the law or the current terms and conditions have been broken.

4. User license & Access to the website

Provided there is compliance with the terms and conditions, Sirra Organics allows you limited and non exclusive rights to access the website for personal use. This permit does not include downloading or altering the website content without our written permission.

It also does not include the creation of any work based on this website, downloading and using any logo, graphics, prices, text, account information and generally content via meta tag or other metadata using our brand, reproduction, copy, sale or publication of content without the company’s written permission.

Any unauthorised use of the website is exempt from the current limited permit, with caution for all legal rights based on legislation.

5. Sending and returning of goods

Postage of goods from our e-shop www.sirraorganics.com will be processed within 30 days from the order date.

Product returns is explicitly instructed in compliance with current legislation, as dictated by electronic commerce and remote transactions with electronic shops.

In case of a defective product, the customer has the right to withdraw and receive a full refund or product replacement with the same or their preferred same value items within 10 days of the delivery date. In this case, postage for return and new dispatch is our responsibility and in arrangement with our procured courier service.

6. Payment methods

The customer has the option to select their preferred payment method for their orders. Payments can be made via: a) bank transfer, b) credit, debit or prepaid card c) PayPal and d) pay on delivery.

7. Security

www.sirraorganics.com understands the importance of personal data protection of our users/visitors of the website and make every reasonable effort using the most recent and advanced methods to guarantee this security. Users and visitors should be aware that sending confidential information via email is no longer a secure data sharing method as there is always the risk of the transfer being breached.

8. Personal data

The company states that protection of personal information of users and visitors is carried out in accordance to the Greek and European legislation and the current terms and conditions, while the company proceeds in legal data processing which is collected for legal, publicised and clear purposes during the website use. Within the service provided by www.sirraorganics.com it is possible the user to be asked for personal data such as name, occupation, telephone number, email, date of birth, and more, which is protected by the legal processing regulation and processed only for the required purposes and is not for third party use without compliance to legislation procedures. Purposes justifying data processing include but are not limited to customers’ and visitors’ order processing, requested newsletters and efficient service provision from the company. Our company processes and shares user data responsibly and legally with our dispatch service providers and our procured courier services in order to deliver our products. This processing is limited to the essential information only (art 5, par 1, docket 3471/2006).

Personal data requested from users or visitors is limited to essential information only for the successful function of our eshop and our service provision, with the aim to maximise the user experience as per GDPR (2016/679), item 2472/1997 on data protection and item 3471/2006 on data protection in electronic commerce.

Our data protection policy is a fundamental part of this and can be found on this website and should be carefully read.

9. Cookies

Like most websites www.sirraorganics.com uses cookies for the best personalised user experience without collecting identifying information for them.

Use of cookies (Google analytics cookies) allows the company to monitor the number of unique visits for the website and for pages of our website for the continuous improvement of the users’ browsing experience.

Cookies are algorithmic files saved in the drive of the users device of a website and are used to compile statistical information necessary for the service of the website as mentioned above as well as for providing insight on the popularity of pages or for marketing purposes and access to the website.

Cookies are not harmful for the device of the user or visitor of a website. If someone does not wish to allow data collection via cookies, they can adjust their web browser settings and delete the existing cookies from their device and restrict further cookie use via their browser setting. Nonetheless users/visitors should be aware that cookies rejection may compromise their access to parts of websites and services.

10. Changes to Terms and Conditions

We retain the right to change, delete or update our terms and condition at any time. We suggest you to visit the relevant area of our website for the most up to date information and policy terms.

11. Applied legislation

In case of objection to this policy the customer has the obligation, as sign of good faith to seek a settlement option via submitting the required request to the company or by submitting a report to the Customer Protection service (www.synigoroskatanaloti.gr). In any dispute the customer should first contact the company to aim for a settlement. The website terms and condition comply with the Greek law and any legal dispute will be resolved in Serres Court.